Privacy Policy

Haven Risk & Advisory Services, LLC is dedicated to protecting the confidentiality and privacy of information entrusted to it. As part of this obligation, we are committed to the appropriate protection and use of personal information (sometimes referred to as "personally identifiable information" or "PII") that has been collected online. This privacy policy describes how we collect, use, and protect information collected from you by means of this web site. This privacy policy does not apply to any information collected by us through any other means.

1.Definitions. The following terms have the following meaning in the privacy policy bellow.

(a) “We”, “Us”, “Our”, or “HRA” mean HAVEN RISK & ADVISORY SERVICES, LLC, havenrisk.com, and all other subsidiaries, parent entities, divisions, departments, and affiliates of HAVEN RISK & ADVISORY SERVICES, LLC.

(b) “Site” or “Sites” means the HRA web sites or web sites otherwise used by us and includes, without limitation, havenrisk.com; and any other related web sites used by HRA now or in the future.

(c) “You” or “Your” means You, Your registered business, and any of Your employees, officers, or agents who may use the Site.

(d) “Data” means information of any kind that You upload, input, or submit to or through the Site.

2.General Types of Information. You may provide Us with two types of information during Your use of the HRA Sites, namely, (a) anonymous information We collect; and (b) personal information that You voluntarily submit to Us. This privacy policy does not apply to any information collected by Us through any other means.

3.Anonymous or Non-Personally Identifiable Information. When You visit a Site, We may automatically collect information from You. For example, Our web servers may automatically collect anonymous information that describes how You navigate Our Sites. This information includes the number and frequency of visits to the Sites, the portions of the Sites used, as well as the anonymous information that Your web browser automatically sends to Us, such as browser type and IP address. We may also determine what technology is available through Your browser to serve You the most appropriate version of a web page. For example, We may determine that You have installed a version of Flash, and We will then send to You, if available, the appropriate Flash version of the web page rather than an HTML page. We may also track information regarding the type of device (e.g. PC, tablet, phone) or browser version you use to access our sites.

4.Personally Identifiable Information. Personally identifiable information is information that identifies You, such as Your name, postal address, telephone number, email address, and other information once it is associated with Your personally identifiable information. We will ask You to provide personally identifiable information when You create an account, subscribe to Our newsletters, subscribe to Our events, purchase products or services, upload information to a Site, contact Us with a question or concern, or participate in other activities when You visit a Site. We may also collect publicly available information about You from other sources, such as information from newspapers, blogs, social media, commercial websites, or third-party data aggregators; we may use such information to supplement Your personally identifiable information maintained by Us. We may also collect other personally identifiable information that You voluntarily disclose on a Site, absent any request from Us.

5.Client Personally Identifiable Information. If you are Our client, we may collect certain personally identifiable information from You, including, without limitation, Your name, address, Social Security number, tax identification number, age, corporate name and structure, internal accounting methods, financial status, assets, income, transaction history, account balance, payment history, information about technology system, including account names and passwords, and other personal information. This information may also be secured from the sources described below and is subject to the conditions stated below:

(a) Sources. The personally identifiable information referenced in this paragraph may be secured or received from sources such as (i) Your transactions with Us, our affiliates and third parties; (ii) Your inquiries by mail, telephone, email or face-to-face conversations; (iii) interviews with any of the foregoing parties; and (iv) agreements, applications, forms and other documents received from You or any of the foregoing parties; and (v) information You submit voluntarily to Us. 

(b) Disclosure. Except as stated in this Privacy Policy, We will not sell, license, transmit, or disclose Your personally identifiable information outside of HRA and its affiliated companies.

(c) Internal Use. We restrict access to such personally identifiable information to those Our personnel and Our affiliates and subsidiaries. We maintain physical, electronic and procedural safeguards to protect such personally identifiable information.

(d) Security. Our Sites use various security devices and methods where appropriate to protect Your personally identifiable information and Your Data or Your content depending on the nature of the Site, and we take reasonable measures to ensure that Your information remains reliable, accurate, complete and current. Unfortunately, no data transmission over the Internet is 100 percent secure. We will take reasonable measures, which We believe are appropriate to protect Your personally identifiable information from loss, misuse, alteration or destruction; however, We cannot ensure or warrant the security of that information.

(e) Fulfillment, Changes, and Communications. We use personally identifiable information for the purpose for which You provided it, such as to fulfill Your request for services or information, to process and administer Your requests, and to activate any online account You may have with Us. We may also use personally identifiable information to notify You of changes to this Site, to provide You with news, email offers and other information, to let You know about other information and services that may be of interest to You, and to tailor Our online offerings to Your preferences.

(f) Third-Party Policies. If We use agents, contractors or other companies to perform services on Our behalf, We will require that they protect Your personally identifiable information in accordance with this privacy policy. On the other hand, You must be comfortable with the privacy policies of any other sites You authorize to gather information from Us, as the privacy policies of such other sites will govern the use of Your personally identifiable information once it has been transmitted by Us. Please contact us, as detailed below, if You have any questions regarding Our use of third parties.

(g) Website Analysis. We may also combine anonymous usage information collected from Your visit to the Site with that of other users to determine which features and areas of the website are most popular. This aggregated information does not contain personally identifiable information.

(h) Permitted Disclosures. We may disclose personally identifiable information to the following parties under the following circumstances: (i) to You, if you direct Us to do so; (ii) to unaffiliated financial services providers, transfer agents, custodians and trustees, banks, financial representatives, proxy services, vendors, affiliates, licensees, licensors, affiliates, solicitors, printers or third parties who assist Us or who perform services on Our behalf in order to provide You with products and services or to affect transactions that You request or authorize; (iii) to third parties if we are compelled to do so by law; and (iv) to third parties in order to protect any account You may have with Us from fraud, misfeasance, malfeasance or other wrongful act.

(i) Disclosure Required by Law. From time to time, We may be required to disclose Your personally identifiable information in response to a court order, subpoena, government investigation or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that We, in good faith, believe to be unlawful. We also may disclose certain personally identifiable information when We believe that such disclosure is reasonably necessary to protect the rights, property and safety of others or Ourselves.

6.Cookies. We may use cookies. Cookies are information files that Our Sites may send to Your computer to provide extended functionality and to allow Us to collect anonymous data to track usage patterns, monitor activity and administer the Sites. Cookies let Us "remember" information about Your preferences and allow You to move about Our Site without reintroducing Yourself. We may use cookies for a number of purposes, such as tracking usage patterns on the Site and measuring the effectiveness of the Site. If You have an account with Us, We may use cookies to access, retrieve or store Your personally identifiable information, such as Your password and/or user ID, so You do not have to enter it more than once. You may disable cookies, receive a warning before a cookie is placed on Your computer, and erase cookies from Your hard drive through use of options or preferences menus in Your browser. It is possible, however, that some parts of Our Site will not operate correctly if You disable the cookie feature. You should consult with Your browser's provider/manufacturer if You have any questions regarding disabling cookies.

7.Links. From time to time, HRA websites may provide links to other websites not owned or controlled by HRA that we think might be useful or of interest to you. We cannot, however, be responsible for the content or accuracy of those sites or privacy practices used by other website owners. Links to various other websites do not constitute or imply endorsement by HRA of these websites, any products, or services described on these sites, or of any other material contained in them.

8.Transfer of Information to the United States. If You reside outside of the United States, please be aware that any information You provide to Us will be transferred to and processed in the United States. If You do not wish for Us to transfer Your personally identifiable information into the United States, do not submit it to Us. If You provide Us with Your personally identifiable information, We will treat Your submission of that information as Your consent to allow Us to transfer it to the United States. Any such personally identifiable information that We collect from You will be treated in accordance with this privacy policy.

9.Copy of Personally Identifiable Information. You may obtain a copy of Your personally identifiable information by contacting by contacting Us online by utilizing Our Contact Us form or by otherwise informing one of OUR representatives. For Your protection, You may be required to provide proof of Your identity to obtain a copy of Your personally identifiable information. You may correct any errors in Your personally identifiable information by providing Us with the correct information, and We will delete Your personally identifiable information (except for Your transaction history) from Our records upon Your written request. However, You may not be able to access some areas of the Site if You choose to delete Your personally identifiable information. If You are or have been Our client or customer, or received any services from Us, We reserve the right to maintain archive copies of all communications and other documents in Our possession concerning or related to You, including personally identifiable information.

10.Changes to Privacy Policy. We may change this privacy policy at any time. Please check this policy frequently for changes. Your continued use of a Site means that You accept the terms of this privacy policy, and that We have the right to use information We collect from You, whether personally identifiable information or anonymous, as stated in this privacy policy. If You do not accept the terms of this privacy policy, You must not use this Site. Use of the Site after a change to this privacy policy means that You accept the changes made to the terms of this privacy policy.

11.Contacting Us. If You have any additional questions, please feel free to contact Us any time utilizing Our Contact Us form.

12.European Union (EU) Citizens and Residents. For additional information that only applies to EU citizens and residents, please see the information below:

EU Data Protection Statement

Personal & Anonymous Data We Collect

HRA strives to protect any data relating to an identified or identifiable person. HRA collects personally identifiable and anonymous information to provide the best online experience. Personally identifiable information is information that identifies you, such as your name, postal address, telephone number, email address and other information.

Throughout HRA websites and databases, a user’s personably identifiable information may be recorded, processed and stored in a multitude of ways. We will ask you to provide personally identifiable information when you create an account, subscribe to our newsletters, and emails, register for one of our events, purchase products or services, submit information to us through our website, contact us with a question or concern or participate in other digital activities when you visit our website.

Other ways your personally identifiable information may be collected, updated, processed or used include, but are not limited to, the following:

• - From you when inputting, uploading or submitting to our website or third-party data aggregators
• - Your inquiries by mail, telephone, email, social media or face-to-face conversations
• - Interviews with any of the foregoing parties, agreements, applications, forms and other documents received from you
• - Any of the foregoing parties or any information you submit voluntarily to us

We may also collect personally identifiable information from you at professional conferences and seminars that you voluntarily submit to us through business cards, forms or face-to-face conversations.

How We Use, Process & Store Personal Data

For data collection, processing and storage purposes, HRA uses a variety of means, including but not limited to, havenrisk.com, Zoom/Teams Meetings, Marketo, Google Analytics & AdWords, Freshsales, Yandex.ru, and various other programs capturing personally identifiable and anonymous information. Data may also be enhanced or captured through in-person sharing via phone call, email, third-party data aggregators, digital exchange or social media.

To enhance your HRA experience, your information may also be used in one or more of the following manners: lead scoring, propensity-to-purchase calculations, behavior analysis, demographic analysis, industry analysis, digital marketing automation efforts, email communications, print and hard copy communications mailed out, calling campaigns, internal database use and analysis, sales tracking, predictive analysis, web tracking, IP tracking, cookies tracking, email/data verification via Freshsales or similar services, social media listening, reporting, metric analysis, engagement and analytics and person-to-person sharing of personally identifiable information.

Using the data in this manner will help us enhance your online experience while using our website and services. For example, using Google Analytics and other Google products, we may also combine anonymous and personally identifiable usage information collected from your visit to the site with that of other users to determine which features and areas of the website are most popular.

Data Consent & Storage Duration

Personally identifiable information of EU citizens or residents will not be stored or processed without explicit consent. Consent may be granted via our website or any form filled-out to access or download content or register for a webinar, contact us form or person-to-person and digital conversations. By performing any one of these actions, you give us permission to process and store your personally identifiable information in regard to HRA’s Privacy Policy, Terms of Use, and EU Data Protection Center statement.

General Data Storage Duration

In general, HRA’s data retention policy requires the purge of most data within a range of six months to seven years in accordance with U.S. laws and regulations. Items not related to client engagements are purged within six years or less.

Zoom/Teams Meetings

Personally identifiable information stored and processed via Zoom Meetings will be kept for 365 days after creation date and then automatically deleted.

Marketo & Freshsales

Personally identifiable information stored and processed via Marketo and Freshsales or similar services will be retained as long as the respective individual is subscribed to HRA news feeds and/or actively engaged with HRA content, including but not limited to, the following digital interactions: webpage visits, form fill-outs, content downloads, webinar registrations/attendances, news feed subscriber, email opens and email clicks. Personally identifiable information will be retained under these circumstances because the respective individual has requested to remain in our data systems and processors by continuing to engage with HRA content. The individual would not be able to fulfill the desired digital actions without data storage and processing of his/her personally identifiable information. Personally identifiable information of individuals who have not engaged with HRA content in more than five years will be automatically purged from Marketo and Freshsales or similar services. The continual lack of engagement is interpreted as the individual no longer desiring to be contacted by HRA. To request data removals or restrict processing, please contact us using the web contact form on our site, havenrisk.com or write to us at Haven Risk & Advisory Services, LLC, Post Office Box 14140, Springfield, MO 65814.

How We Handle Data

We care about your privacy, and we will not sell, license, transmit or disclose your personally identifiable information outside of HRA and its affiliated companies. We restrict access to such personally identifiable information to those personnel, affiliates and subsidiaries. We maintain physical, electronic and procedural safeguards to protect such personally identifiable information. Person-to-person sharing of your personally identifiable information may occur between our personnel and our affiliates and subsidiaries. This sharing may occur by mail, telephone, email, private and direct messaging such as Teams, Zoom, Skype or Slack or face-to-face conversations.

If we use agents, contractors or other companies, such as social media, to perform services on our behalf, we will require that they protect your personally identifiable information. On the other hand, you must be comfortable with the privacy policies of any other sites you authorize to gather information from us, as the privacy policies of such other sites will govern the use of your personally identifiable information once it has been transmitted by us.

Although we do not sell personally identifiable information, we may disclose personally identifiable information to the following parties under the following circumstances:

• - You (if you direct us to do so)
• - Unaffiliated financial services providers
• - Transfer agents
• - Custodians and trustees
• - Banks, financial representatives, proxy services, vendors, affiliates, licensees, licensors, affiliates, solicitors or printers
• - Third parties who assist us or who perform services on our behalf in order to provide you with products and services or to affect transactions that you request or authorize
• - Third parties if we are compelled to do so by law
• - Third parties in order to protect any account you may have with us from fraud, misfeasance, malfeasance or other wrongful acts

From time to time, we may be required to disclose your personally identifiable information in response to a court order, subpoena, government investigation or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We also may disclose certain personally identifiable information when we believe that such disclosure is reasonably necessary to protect the rights, property and safety of others or ourselves.

How to Access & Control Data

If you are an EU citizen or resident and we are processing your data, you have several data subject access rights, which include the following:

• - Right to be informed
• - Right to request data correction
• - Right to request data access
• - Right to request data portability
• - Right to request data erasure
• - Right to request withdrawal of consent
• - Right to restrict processing
• - Right to objection
• - Right to request not to be subjected to automated decision making

Data subject access rights may be exercised below. The request will be fulfilled in 30 days once requested, processed and received by us. We reserve the right to deny any requests deemed too financially cumbersome for the firm to execute.

Cookies

Cookies are information files that our website may send to your computer to provide extended functionality and to allow us to collect anonymous or personally identifiable data to track usage patterns, monitor activity and administer the website. Cookies let us "remember" information about your preferences and allow you to move about our site without reintroducing yourself. We may use cookies for a number of purposes, such as tracking usage patterns on the site, easy form data fill-out, email subscriptions and measuring the effectiveness of the website.

If you have an account with us, we may use cookies to access, retrieve or store your personally identifiable information, such as your password and/or user ID, so you do not have to enter it more than once. You may disable cookies, opt-out of being tracked via cookies all together across our website, receive a warning before a cookie is placed on your computer and erase cookies from your hard drive through use of options or preferences menus in your browser. It is possible, however, that some parts of our site will not operate correctly if you disable the cookies feature. You should consult with your browser's provider/manufacturer if you have any questions regarding disabling cookies.

When visiting our website, only strictly necessary cookies will be turned on until you explicitly opt-in to either all cookies or the cookies of your choosing. You may update your cookie settings by clicking "Cookie Settings" on the banner that appears at the top of our website or the button to the left.

Cybersecurity Breach Protocol

In accordance with GDPR requirements, we will inform the supervisory authority within 72 hours of our data controller(s) becoming aware of any significant cybersecurity breach and/or incident. If the breach is of a serious nature and impacts the rights and freedoms of individuals in our databases, we will inform the intended public as reasonably as possible and without delay.

Subject Access Rights

If you are an EU citizen or resident and we are processing your data, you have several data subject access rights, which include the following:

• - Right to be informed
• - Right to request data correction
• - Right to request data access
• - Right to request data portability
• - Right to request data erasure
• - Right to request withdrawal of consent
• - Right to restrict processing
• - Right to objection
• - Right to request not to be subjected to automated decision making

To invoke your data subject access rights, e-mail us using the contact form on our site, havenrisk.com or write to us at our post office box, as detailed above, with your information. Once requested by you and received by us, your request will be fulfilled within 30 days. We reserve the right to deny any requests deemed too financially cumbersome for the firm to execute.